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Frequent Questions
Can I use Khalma Skincare products if I have sensitive skin?
Absolutely! Khalma Skincare is dedicated to catering to a wide range of skin types, including sensitive skin. Our products are formulated with gentle, natural ingredients that soothe and nurture the skin. We recommend starting with our sensitive skin line, which is specifically designed to minimize irritation and provide gentle care. However, as every skin is unique, we always suggest conducting a patch test before using a new product extensively.
Do you offer international shipping, and what are the costs?
Yes, Khalma Skincare is proud to offer international shipping to our customers around the globe. Shipping costs vary depending on the destination and the size of your order. These costs will be calculated at checkout. Please note that international customers are responsible for any customs, duties, or taxes imposed by their country. We strive to make our products as accessible as possible and are constantly working to negotiate the best shipping rates for our customers.
How can I determine which Khalma Skincare products are right for my skin type?
We have a comprehensive guide on our website that helps identify your skin type and the most suitable products. For a more personalized recommendation, you can also complete our online skin assessment, or contact our customer care team who are trained to help you select products that will best suit your individual skin needs and concerns.
What is your return and exchange policy?
At Khalma Skincare, we stand behind the quality of our products and want our customers to be completely satisfied. We offer a 30-day return policy for all our products. If you are not satisfied with your purchase, you can return it within 30 days for a full refund or exchange. The product must be at least half full and returned in its original packaging. Please note that return shipping costs are not covered by Khalma Skincare.